Refund Policy

BASEMENT BEAST RETURN POLICY


Effective Date: October 16, 2025
Company: Rapid Physique LLC (dba Basement Beast)
Website: basementbeast.com

Our Commitment to You

At Basement Beast, we stand behind the quality of our products. We want you to feel confident in your purchase and satisfied with every aspect of your transformation journey.

This return policy outlines your rights and our procedures for returns. We've designed it to be fair, transparent, and straightforward.

If you have any questions about this policy, our customer support team is here to help.

30-Day Return Window

You have 30 days from the date of delivery to initiate a return for any physical product purchased from Basement Beast.
The return window begins on the day your order is delivered to your address (as confirmed by shipping carrier tracking).
To be eligible for a return, you must initiate the return process within this 30-day period by contacting our customer support
team.

What Can Be Returned

We accept returns for both defective and non-defective physical products, including:

  • Resistance band sets
  • Workout equipment
  • Accessories and gear
  • Physical books or guides (if unopened and in original condition)

Important: Digital products, including downloadable workout programs, nutrition guides, and membership access, are nonrefundable once accessed. Physical product returns do not include refunds for digital components that have been downloaded or accessed.

Product Condition Requirements

For Non-Defective Returns

To qualify for a return and refund, products must be:

  • Unused and in new condition – The item must not show signs of use, wear, or damage
  • In original packaging – All original packaging materials, tags, labels, and protective coverings must be intact
  • Complete – All components, accessories, and documentation that came with the product must be included
  • Clean and sanitary – Items must be in sanitary condition appropriate for resale

We cannot accept returns on products that:

  • Show signs of use or wear
  • Are damaged due to misuse or normal wear
  • Have missing components or packaging
  • Are not in sanitary condition for resale
  • Have removed or damaged tags, labels, or packaging

For Defective or Damaged Products

If your product arrives damaged or is found to be defective:

  • The 30-day window still applies
  • You must provide photo evidence of the defect or damage
  • Original packaging condition requirements may be waived
  • Restocking fees do not apply

How to Initiate a Return

Step 1: Contact Customer Support

Before returning any product, you must contact our customer support team to receive a Return Authorization.

Contact us at:

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Photos (if claiming defect or damage)

Step 2: Receive Return Authorization

Our team will review your request and provide:

  • Return authorization confirmation
  • Return shipping address
  • Any specific instructions for your return

Do not ship items back without return authorization. Unauthorized returns may not be processed or may be refused.

Step 3: Package Your Return

  • Use the original packaging when possible
  • Include all components, accessories, and documentation
  • Pack items securely to prevent damage during transit
  • Include your order number on a note inside the package


Return Shipping Process

Shipping Method

Returns must be shipped by mail using a trackable shipping method of your choice (USPS, UPS, FedEx, etc.).

We strongly recommend using a shipping service that provides tracking and insurance, as you are responsible for the item until it reaches our facility.

Return Shipping Costs

You are responsible for return shipping costs.

Return shipping fees are non-refundable and will not be reimbursed, except in cases where:

  • The product was damaged during shipping
  • The product is defective due to manufacturing defect
  • We shipped the wrong item

Return Shipping Address

The return shipping address will be provided when you receive your Return Authorization. Do not ship to the address on the original package, as it may not be processed.

Restocking Fee

A 15% restocking fee will be deducted from your refund for non-defective returns.

This fee covers the costs associated with processing, inspecting, and restocking returned items.

Example: If your product cost $100, the restocking fee would be $15, and your refund would be $85 (minus original shipping costs if applicable).

When Restocking Fees Do NOT Apply

The 15% restocking fee is waived for:

  • Products that arrive damaged or defective
  • Incorrect items shipped by our error
  • Products with manufacturer defects

Refund Processing

Inspection Period

Once we receive your returned item, our team will inspect it to verify:

  • It meets the condition requirements outlined above
  • All components and packaging are included
  • The return is within the 30-day window

Processing Timeline

Refunds are processed within 7 business days after we receive and inspect your returned item.

This 7-day period begins when your return arrives at our facility (confirmed by tracking).

Refund Method

Refunds will be issued to your original payment method:

  • Credit/debit card refunds may take an additional 5-10 business days to appear on your statement (depending on your financial institution)
  • PayPal refunds typically appear within 1-3 business days

What's Included in Your Refund

Your refund will include:

  • The product price (minus 15% restocking fee for non-defective returns)

Your refund will NOT include:

  • Original shipping costs (unless the return is due to our error or defect)
  • Return shipping costs you paid
  • Any taxes or fees that are non-refundable by law

Exchanges

We do not offer direct product exchanges.

If you need a different product or size:

  1.  Return your original item following this policy
  2. Place a new order for the item you want

This ensures you receive your new item as quickly as possible without waiting for return processing.

Special Circumstances

Damaged During Shipping

If your product arrives damaged:

  • Contact us immediately (within 48 hours of delivery)
  • Provide photos of the damage and packaging
  • Do not discard the damaged packaging
  • We will arrange a replacement or full refund at no cost to you
  • No restocking fee applies

Defective Products

If you discover a manufacturing defect:

  • Contact us within the 30-day window
  • Provide a detailed description and photos of the defect
  • We may request you try basic troubleshooting steps
  • We will arrange a replacement or full refund
  • No restocking fee applies
  • Return shipping may be covered by us

Wrong Item Shipped

If we shipped the wrong item:

  • Contact us immediately
  • We will provide a prepaid return label
  • We will ship the correct item at no additional cost
  • No restocking fee applies

Lost or Stolen Packages

For packages marked as delivered but not received:

  • Contact the shipping carrier first to file a claim
  • Contact us within 48 hours of expected delivery
  • We will work with you to resolve the issue

Non-Returnable Items

The following cannot be returned:

  1. Digital Products – Downloadable workout programs, video content, nutrition guides, and membership access are non-refundable once accessed or downloaded
  2. Opened Hygiene Products – For health and safety reasons, we cannot accept returns on certain hygiene-related items once opened
  3.  Items Returned After 30 Days – Returns initiated after the 30-day window cannot be accepted
  4. Items Without Return Authorization – Products shipped back without first contacting customer support and receiving authorization may be refused or returned to sender
  5. Gift Cards or Promotional Items – These are non-refundable

Final Sale Items

Items marked as "Final Sale," "Clearance," or purchased during special promotional events may have different return policies. These restrictions will be clearly noted on the product page and at checkout.

Fraudulent Returns

We reserve the right to refuse returns that:

  • Are suspected of fraud or abuse
  • Violate the terms of this policy
  • Involve items that have been used, damaged, or altered

Accounts found to be abusing our return policy may be restricted from future returns or purchases.

Questions or Issues?

We're here to help make your return experience as smooth as possible.

Contact our customer support team:

Email: support@basementbeast.com
Response Time: Within 24-48 hours
Support Hours: Monday-Friday, 9am-6pm EST

When contacting us, please have your order number ready and describe your issue in detail. Our team will guide you through the return process and answer any questions you may have.

Policy Updates

We reserve the right to update this return policy at any time. Changes will be posted on this page with an updated effective date.

Your rights under the return policy in effect at the time of your purchase will be honored.

Your Satisfaction Matters

At Basement Beast, we're committed to your success and satisfaction. While we've outlined the terms of our return policy above, we also believe in treating every situation with fairness and understanding.

If you have concerns about a product or your order, please reach out to us. We're here to help you achieve your fitness goals, and that starts with making sure you have the right tools for your transformation.

Thank you for being part of the Beast Brotherhood.

This return policy applies to physical products purchased through basementbeast.com. For questions about membership cancellations or subscription terms, please refer to our Terms of Service or contact customer support.